Human Technology https://ht.csr-pub.eu/index.php/ht <header> <div class="documentDescription description"> <h1 class="documentFirstHeading">Human Technology</h1> <p><strong>ISSN 1795-6889</strong></p> </div> <div class="documentDescription description"><strong>Investigating the human role in existing and emerging technologies.</strong></div> </header> <section id="viewlet-above-content-body"></section> <section id="content-core"> <div id="parent-fieldname-text" class=""> <p>Continually evolving information and communication technologies (ICTs) touch nearly every aspect of contemporary life. Development of these modern technologies is closely intertwined with human practices and social innovations. The human–technology interaction and the human role in various technologies require constant investigation—investigation that is, by nature, highly interdisciplinary and multidisciplinary and human focussed. <em>Human Technology</em> is a scholarly online journal that provides an outlet for this kind of essential research and scientific discussion.</p> <p><em>Human Technology</em> presents innovative, peer-reviewed articles that explore the issues and challenges surrounding the human role in all areas of contemporary ICT-infused societies. The journal seeks to draw research from multiple scientific disciplines with an eye toward how applied technology can affect human existence or how it can, for instance, foster personal development or enhance the research and development industry, education, communication and other fields. <em>Human Technology's</em> dynamic and forward-looking articles are intended for use in both the scientific community and industry and the journal does not set limits regarding the specialization of its authors. <em>Human Technology</em> welcomes also difficult or controversial topics, and is interested in publishing nonparadigmatic and nontraditional ideas that meet the criteria for good scientific work.</p> <p>Through <em>Human Technology</em>, researchers are encouraged to collaborate on and to explore the interdisciplinary nature of the human-technology interaction from multiple and equally valid perspectives. This distinctive journal intends to serve as the meeting place for interdisciplinary dialogue about how humans and societies both affect and are affected by the diversity of ICTs.</p> </div> </section> Centre of Sociological Research en-US Human Technology 1795-6889 <p>All original articles are <a href="https://humantechnology.jyu.fi/submit/editorial-process" data-val="12790d10267f4454bd71b543fb9a766d" data-linktype="internal">peer-reviewed</a> and available under <a href="https://humantechnology.jyu.fi/submit/copyright-information" data-val="98ea3cd78db747f0acebed7d75210361" data-linktype="internal">CC BY-NC licence</a></p> Botsourcing, Roboshoring or Virtual Backoffice? Perspectives on Implementing Robotic Process Automation (RPA) and Artificial Intelligence (AI) https://ht.csr-pub.eu/index.php/ht/article/view/329 <p>Services, the largest component of the world's economy, have significant impact on shaping economic and social relations between organizations and human beings. For many decades, services sector has been cyclically evolving and changing, which has lately accelerated particularly due to the strong influence of emerging technologies. Certain solutions became a thing of the past, some started to transform faster, while others emerged disturbingly, revolutionizing current state of art. The ways and modes services enable humans and technologies to interact and cocreate value have also started to take new, innovative and fascinating forms. Over the past years, global services market got centralized and technologically reshaped influencing lives of us all. Offshoring (global sourcing), enabled by cloud computing, made multiple transnational companies take advantage of migrating some operational processes to different locations (‘nearshore’ or ‘farshore’).</p> Damian Kedziora Copyright (c) 2022 https://creativecommons.org/licenses/by-nc/4.0 2022-10-03 2022-10-03 18 2 92 97 10.14254/1795-6889.2022.18-2.1 The Empowerment of Artificial Intelligence in Post-Digital Organizations: Exploring Human Interactions with Supervisory AI https://ht.csr-pub.eu/index.php/ht/article/view/287 <p>Technology evolves together with humans. Across industrial revolutions, its role has evolved from that of a simple tool used by humans to that of intelligent decision-maker and teammate. In the post-digital era where ongoing advances in artificial intelligence are widely visible, the question arises regarding the extent to which technology will be “upgraded” into roles previously filled by human supervisors, thereby replacing persons in managerial positions. This text aims to delineate how the organizational role of technology has been transformed across decades and the forms that it currently takes within companies, with an eye to the future. We draw on posthuman managerial literature and known cases of organizations where some forms of supervisory artificial intelligence are already used. The text is conceptual-reflective by nature; it seeks to initiate a discussion on the many challenges that humanity will face in connection with the deployment of empowered posthuman agents in companies.</p> Matthew Gladden Paweł Fortuna Artur Modliński Copyright (c) 2022 https://creativecommons.org/licenses/by-nc/4.0 2022-10-03 2022-10-03 18 2 98 121 10.14254/1795-6889.2022.18-2.2 Future-Oriented Digital Skills for Process Design and Automation https://ht.csr-pub.eu/index.php/ht/article/view/315 <p>The digital transformation in both the social and business fields requires the development of new skills related to the use and implementation of contemporary IT technologies, which provide the basis for Industry 4.0. One of the main concepts of these changes is the automation and robotization of business processes. The design, implementation and use of solutions in this field require appropriate skills. Therefore, it is necessary to identify gaps in digital skills and reduce them with adequate training and development. The main objective of the paper is to identify both current gaps and future needs for digital design skills to support and understand the automation of business processes. A survey was carried out in manufacturing companies from six European countries. Its results have enabled us to create a future-oriented digital design competence framework that addresses the requirements of process design and automation in the Factory of the Future.</p> Arkadiusz Jurczuk Adrian Florea Copyright (c) 2022 https://creativecommons.org/licenses/by-nc/4.0 2022-10-03 2022-10-03 18 2 122 142 10.14254/1795-6889.2022.18-2.3 Analysis of the Conditions Influencing the Assimilation of the Robotic Process Automation by Enterprises https://ht.csr-pub.eu/index.php/ht/article/view/299 <p>More and more companies are implementing the RPA (Robotic Process Automation) tools that belong to the newly emerging category of IT solutions used to automate business processes and enable the development of the so-called software robots. The term robot has a metaphorical meaning here – it is a special kind of software, not a device. Due to the fact that this is a new product category and many companies do not have extensive experience in this area yet, the use of the RPA tools is associated with many risks. At the same time, due to the increasingly competitive environment, it seems that there is no turning back from the implementation thereof. For this reason, two goals have been set in the article. The first is to build and verify a research model based on the TOE model (Technology-Organization-Environment), allowing for the identification of the determinants (drivers) influencing the assimilation of the robotic process automation by enterprises. The second goal is to develop recommendations for the managers responsible for implementing the RPA tools that will allow for increasing the assimilation of the robotic process automation. The following methods were used to accomplish these goals: literature research, a survey (conducted on 267 Polish enterprises) and statistical analysis (with the use of the structural equation models).</p> Andrzej Sobczak Copyright (c) 2022 https://creativecommons.org/licenses/by-nc/4.0 2022-10-03 2022-10-03 18 2 143 190 10.14254/1795-6889.2022.18-2.4 Smart Living Technologies in the Context of Improving the Quality of Life For Older People: The Case of the Humanoid Rudy Robot https://ht.csr-pub.eu/index.php/ht/article/view/330 <p>Smart living is an essential dimension of an ageing society because one of its measures includes living conditions (health, safety, housing). Many technological solutions are designed to satisfy the needs of older people living in cities. Humanoid robots are one of the technologies that can significantly improve the quality of life in older adults. The Rudy Robot is an example of a robot adapted to the needs of older people. The conducted research aimed to gain knowledge about the potential future use of the humanoid Rudy Robot by older adults in the context of smart living. The study mainly aimed to identify the robot’s most important functionalities that could improve older adults’ quality of life based on a literature review. In addition, the Rudy Robot was rated according to the most important criteria for evaluating the robot. The paper also examined whether age, sex, education and place of residence affect the assessment of the Rudy Robot technology. It should be noted that this technology is not available in Poland but has become known due to television, the Internet, etc. Respondents received a description of this technology, examples of use, and links to literature and films together with the questionnaire; thus, they knew what the Rudy Robot was and its characteristics, possibilities and potential.</p> Katarzyna Halicka Dariusz Surel Copyright (c) 2022 https://creativecommons.org/licenses/by-nc/4.0 2022-10-03 2022-10-03 18 2 191 208 10.14254/1795-6889.2022.18-2.5