HYÖKKI, S.; PÄÄKKÖNEN, K.; NAM, K.; MIETTINEN, S. Bridging the gap between human and technology: Using empathic design strategically to provide citizen-friendly services. Human Technology, [S. l.], v. 20, n. 2, p. 224–243, 2024. DOI: 10.14254/1795-6889.2024.20-2.2. Disponível em: https://ht.csr-pub.eu/index.php/ht/article/view/486. Acesso em: 15 jul. 2026.