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Call for papers

2022-02-21

Special issue “Human-Technology Interaction for the successful implementation of Artificial Intelligence (AI) and Robotic Process Automation (RPA)“

 

Robotic process automation (RPA) technology, enhanced with elements of artificial intelligence (AI) has strongly grown in the past few years, allowing multiple organizations to transform digitally by increasing process efficiency. Bringing significant attention among academics and industrial practitioners, the technology aims at improving operations in a sustainable and reliable way, at the same time transforming human role at organizational development, by releasing personnel from boredom of mundane tasks and allowing to collaborate with digital teammates as part of hybrid workforce. Companies that have successfully adopted and scaled intelligent automation (IA), achieved positive impacts on financials, customer experience, quality of delivery, productivity, strategic goals, and reduction of frustration related to performing non-value adding tasks among stuff (Kedziora et al., 2021). The emergence of intelligent automation (IA), understood as the integration of RPA and AI, allowed intelligent ‘software robots’ or ‘bots’ to emulate actions of humas and process unstructured data with use of process mining, natural language processing (NLP), optical character recognition (OCR) and machine learning (ML) (Kedziora & Kiviranta, 2018).

In this specific research context, the special issue “Human-Technology Interaction for the successful implementation of Artificial Intelligence (AI) and Robotic Process Automation (RPA)“ aims for present novel approaches to the implementations of IA, RPA, AI, NLP, OCR and ML technologies, particularly from the perspective of societal, cultural and individual dimensions of these human–technology intersections. The perception of manual work automation has been widely studied in the manufacturing context (Ford, 2015), yet there is room for extending its theoretical and practical implications on how to successfully integrate software robots onto the team and increase acceptance for such technology by collaborative means. The special issue shall promote successful implementations of solutions that appeared robust, scalable, and well perceived by the engaged human employees, serving as a landmark publication for the application, conceptualization, evaluation, and advancement of this technology, putting human perception and perspective in its core.

Dr. Damian Kedziora

Guest Editor

LUT University (Lappeenranta–Lahti University of Technology), Finland

e-mail: Damian.Kedziora@lut.fi

Key words:

information, systems, process, improvement, robotic, process, automation, artificial, intelligence, machine, learning, optical, character, recognition, natural, language, processing.

Settings: 

  • Frameworks for business process improvement and optimization with application of intelligent automation technologies
  • Collaborative intelligence in the context of human-machine/robot/system collaboration
  • Guidelines offered by vendors and consultants for the selection and implementation of RPA
  • Cases of IA implementation at the business setting from end user perspective 
  • Forecasting outcomes and results of the business case in IA implementations
  • Communications and governance of implementations in e-commerce automation

Deadlines:

  • 01.05.2022 - submission of 100 words abstract
  • 31.06.2022 - submission of full article
  • September 2022 – notification of decision
  • October 2022 – publication

Formatting requirements:

For the details of editorial requirements and submission process, please kindly check: https://ht.csr-pub.eu/index.php/ht/about/submissions

  1. Kedziora, D., & Kiviranta, H. M. (2018). Digital Business Value Creation with Robotic Process Automation (rpa) in Northern and Central Europe. Management13(2), 161-174.
  2. Kedziora, D., Leivonen, A., Piotrowicz, W., & Öörni, A. (2021). Robotic Process Automation (RPA) Implementation Drivers: Evidence of Selected Nordic Companies. Issues in Information Systems22(2), 21-40.
  3. Ford, M. (2015). Rise of the robots: Technology and the threat of a jobless future. Basic Books.

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